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An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION The Housing and Urban Development (HUD) Office of Inspector General (OIG) handles complaints of fraud, waste, and abuse in HUD programs and operations. * Types of complaints include mismanagement or violations of law, rules, or regulations by HUD employees or program participants * Complaints will be kept confidential if received by phone, mail or in person; confidentiality cannot be guaranteed through email * Laws protect consumers from reprisals

Program that works on behalf of individuals and/or groups to make sure that they receive the benefits and services for which they are eligible MORE INFORMATION The housing discrimination hotline helps to file complaints of housing discrimination due to race, color, national origin, religion, sex, familial status, or disability. The multifamily housing complaint line supports enforcement efforts by empowering tenants and community residents to act as the agency's eyes and ears to ensure safe, decent and sanitary housing. Your housing discrimination complaint will be reviewed by a fair housing specialist to determine if it alleges acts that might violate the Fair Housing Act. The specialist will contact you for any additional information needed to complete this review. If your complaint involves a possible violation of the Fair Housing Act, the specialist will assist you in filing an official housing discrimination complaint. Learn more about making a multi-family housing complaint.

Program that works on behalf of individuals and/or groups to make sure that they receive the benefits and services for which they are eligible MORE INFORMATION The housing discrimination hotline helps to file complaints of housing discrimination due to race, color, national origin, religion, sex, familial status, or disability. The multifamily housing complaint line supports enforcement efforts by empowering tenants and community residents to act as the agency's eyes and ears to ensure safe, decent and sanitary housing. Your housing discrimination complaint will be reviewed by a fair housing specialist to determine if it alleges acts that might violate the Fair Housing Act. The specialist will contact you for any additional information needed to complete this review. If your complaint involves a possible violation of the Fair Housing Act, the specialist will assist you in filing an official housing discrimination complaint. Learn more about making a multi-family housing complaint.