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An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service. MORE INFORMATION The office handles complaints from anyone, prioritizing concerns from young people about their rights, care, safety, and placement in Minnesota foster care, including youth in Extended Foster Care and those who have recently aged out of care. Handles complaints for people in foster care regarding: * Services receiving or should be receiving * Rights that are being violated or ignored * Concerns about living conditions Listens to people in foster care about concerns * Considers all sides of a question in an impartial way * Provides information and resources * Helps to answer questions about rights in foster care * Investigates complaints in a fair and neutral manner * Makes recommendations to agencies and workers * Writes reports to the governor, legislature, and the public * Follows requirements for confidentiality and data privacy * Communicates what happens after a complaint is submitted

Staff or volunteers answer questions or talk confidentially with callers. Program can provide information, a sympathetic listener, advice and/or referrals to other resources. MORE INFORMATION The Foster Adopt Minnesota HELP program offers free phone support and information and referral to Minnesota adoptive families. The HELP Program offers the following to Minnesota adoptive families: * Phone and email-based support from a team of HELP Specialists with advanced training in supporting adoptive, foster and kinship families * Connecting families with adoption/trauma/attachment-competent therapists, appropriate community resources, as well as educational offerings * Assisting eligible families with funding to help with the cost of therapy with HELP Program vetted therapists, Foster Adopt Minnesota educational offerings and eligible supports Resources and support are available to adoptive parents of children who have special needs and to professionals who serve adoptive families.